I welcome my break.
It is always busy here on the weekends.
This afternoon seemed busier than usual, maybe because of the unusually hot weather, but we had three children’s parties booked too, We were rushed off our feet.
It was really hectic, we had people queuing all the way to the door.
I quite enjoy the busy periods, the job is boring when it is quiet, and we are standing around with not much to do.
Generally the customers are just regular people, who wait patiently to be served. They stand talking in relish as their eyes savour the menu. Small children tug on their mother’s clothes excitedly, wondering which toy they will have with their kid’s meals. However, occasionally you get the odd rude obnoxious customer with a super sized mouth, but you just have to grin and bear it. After all – the customer is always right, and you’ve got to smile sweetly.
It was like that this afternoon.
He was slightly balding, a little overweight, and his attitude was large, the customer from hell. He was tutting and rolling his eyes as I served the couple in front of him. As he approached the counter I could see the anger and impatience fizzing up in his face.
He snarled – “One regular chicken burger meal, a large fillet of fish, regular fries, one large cola and a kids meal.”
“The fillet will be about fifteen minutes, would you like to wait?”
“No! I’ve been bloody waiting long enough as it is, this is ridiculous. It’s pathetic, twenty minutes I’ve been waiting and you’ve got fuck all here!”
I feel like asking him if he’d like a burger to go with that massive chip on his shoulder, as he erupts into a calorific hissy fit over the fillet of fish.
And then after the pleas of what looked like an embarrassed and long suffering wife for him to shut up, He says – “I’ll have a large burger, no relish.”
“What kid’s meal would you like? Nuggets or cheese burger?”
I feel sorry for his wife and child, who looks up to his mother and says “But I wanted nuggets.”
“Well I’ve ordered the cheeseburger now, you will eat it if you’re hungry.” The customer from hell snaps.
I smile at the wife symoathetically.
“Drinks?” I enquire.
“I just told you! One large cola.”
“Sorry I mean which drink would you like with your chicken burger meal and your kid’s meal?”
“Eating in or takeaway?”
I scurry about preparing his meals, I hear him whining to his wife, and he is not bloody coming here again. Thank God! I ask Julie to pass me a large burger no relish. I put his meal on the counter,
“Enjoy your meal.” I smile and begin to take the next order.
I watch him slope off to a table. Still grumbling. There are empty cartons on the table from a couple that have just left. Moaning to himself, he strides over to the bin and launches the rubbish into it.
Meanwhile I serve my next customers, a young couple, two large mega burger meals.
“That’s eight pound fifty please.”
I am giving the customer her change when the customer from hell storms over, he slams his burger down on the counter, just as the children for the first birthday party enter the restaurant, they are all wound up with excitement.
“Can’t you get anything right? I asked for a burger no relish.” He complains.
“I am sorry sir, I will get you another burger now.”
“I don’t want another burger! Where’s the manager?”
“She isn’t here at the moment, but I will get my supervisor.”
I go to talk to my supervisor. My head is pounding. He goes to placate the irate balding man, and tells me to go for my break.
I go out the back, through the fire exit, and have a cigarette.
I can’t wait to get home and get the smell of chip fat off me, another three hours yet until my shift is over.
Two more children’s parties to get through, and another queue full of people.
I welcome my break.